Frequently Asked Questions

Everything you need to know about Rasayily platform and WhatsApp Business API in one place

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Getting Started
WhatsApp Integration
Sending Messages
Contact Management
Technical Use & Security
Integrations & Automation
Customer Service (Team Inbox)
Team Management & Permissions
Groups & Automation
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Getting Started WhatsApp Integration Sending Messages Contact Management Technical Use & Security Integrations & Automation Customer Service (Team Inbox) Team Management & Permissions Groups & Automation
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Getting Started

Rasayily platform is the ideal and most advanced solution in the Arab region for sending WhatsApp messages in a professional and secure way. We specialize in providing WhatsApp Business API services officially authorized by Meta (Facebook).

  • High security and reliability
  • Integrated Arabic and English technical support
  • Easy-to-use interface

Registering on the Rasayily platform is simple and fast:

  1. Click on the "Create Account Now" button at the top of the page
  2. Fill in the required information (Name, Email, Password)
  3. Activate your account via the link sent to your email

WhatsApp Integration

Connecting a WhatsApp account to the Rasayily platform is secure and direct. From settings, choose "Connection settings for API service provider", then use the WhatsApp application on your phone to scan the displayed QR code to confirm the connection.

We use official protocols to ensure the security of your data.

Yes, you can change the number associated with your account at any time. Disconnect the current device from the connection settings, then follow the same connection steps with the new number.

Yes, the platform allows connecting to several service providers (Official Meta and other providers) with the ability to switch between them easily during marketing campaigns to ensure the best performance.

Sending Messages

The secure way is to use the official WhatsApp Business API via an authorized platform like Rasayily. We apply best practices:

  • Use approved message templates
  • Distribute sending time naturally
  • Avoid words that trigger security systems

To avoid your messages being classified as spam, make sure to send valuable content to recipients, avoid suspicious words, and do not send the same message to a large number of people in a short time.

Rasayily platform allows sending an unlimited number of messages daily, but we always recommend adhering to our tips to avoid banning to ensure the best reach for your customers.

You can send all types of media, including images, videos, audio clips, and files and documents (PDF, Excel, Word).

Message Templates are the official and approved way to send marketing campaigns and notifications. The platform allows you to use Dynamic Content templates to automatically insert the customer's name or order details into the message.

Yes, you can link several WhatsApp numbers and automatically distribute the marketing campaign among them, which helps in sending speed and reducing pressure on a single number.

Contact Management

You can import numbers from an Excel file easily. From the "Contacts" page, choose "Import and View", then download the template, fill in the required data, and finally upload the file to import the numbers.

Yes, Rasayily platform provides an advanced tool to pull numbers from groups and chats on your account, and then you can export them to an organized Excel file.

The system provides an advanced tool for checking numbers before sending, where the system tells you if the number is associated with an active WhatsApp account or not, saving you time and effort.

Technical Use & Security

No, once your account is linked, the service works completely independently on our servers. You don't need to keep your phone connected or your computer open; the system will follow up on scheduled sending tasks automatically.

Absolutely, we use encrypted communication channels (End-to-End Encryption) and no third party, including the platform team, can access your message content or customer data.

Yes, Rasayily provides an advanced API for developers with an API Playground to facilitate the process of programmatic integration with your external systems, and real-time webhook monitoring.

The system provides immediate reports and real-time tracking of message statuses (Sent, Delivered, Read), with an advanced notification system to keep you constantly informed.

Integrations & Automation

Yes, the platform supports full integration with n8n and other automation tools, allowing you to build complex Workflows that connect WhatsApp with hundreds of other applications.

You can link your store to send automatic immediate notifications to customers when any action occurs (new order, change in shipping status, etc.) with the possibility of using a custom "Workflow" for each event.

Customer Service (Team Inbox)

Yes, the system provides an integrated "Customer Service Center" that allows several employees to respond to customers from one number, with the feature of assigning conversations to a specific employee and monitoring performance.

Yes, you can manage several numbers in customer service and specify the number you want to respond through for each customer with complete ease.

Yes, you can allocate a specific number for customer service and another number for marketing, which ensures professional organization of communication with your customers.

Team Management & Permissions

The system supports multi-user access with an advanced permissions system; where you can add your employees and define specific tasks for each of them (such as store management, customer service, or marketing campaigns) to protect your data.

Groups & Automation

Yes, you can send messages to all groups you are a member of with one click, and you can also pull member numbers from groups to add them to your mailing lists.

Yes, you can use the "Personalized Messages" feature to automatically replace variables with the customer's name or any other information registered in your Excel file, making the message more professional and reducing the possibility of being banned.

Quick Questions

How to avoid ban?

Use the official API, send valuable content, and do not send spam messages in bulk.

Is scheduling possible?

Yes, you can schedule your marketing campaigns to arrive at the best time for your customers.

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